*RESOLVED _UNSCHEDULED Imagen Downtime - 10/11/2026*
Summary: eRad is currently up and available to all users.
Affected Users: All Imagen users
Description: Downtime has been resolved..
What Do You Need To Do?: Normal operations and workflows may resume.
Information & Support: Please contact support with immediate concerns by replying to this email or emailing help@imagen.ai.
Thank you for your continued patience and support.
Resolved
*RESOLVED _UNSCHEDULED Imagen Downtime - 10/11/2026*
Summary: eRad is currently up and available to all users.
Affected Users: All Imagen users
Description: Downtime has been resolved..
What Do You Need To Do?: Normal operations and workflows may resume.
Information & Support: Please contact support with immediate concerns by replying to this email or emailing help@imagen.ai.
Thank you for your continued patience and support.
Investigating
*UNSCHEDULED Imagen Downtime - 10/11/2026*
Summary: eRAD Support has reported progress restoring service: an on-site technician replaced the affected host, and the Imagen servers are reachable again.
Affected Users: All Imagen users
Description:
We’ve seen brief signs of recovery, indicating service interruptions are still occurring. We’re continuing downtime operations while we validate whether normal reading workflows are consistently available.
What Do You Need To Do?: Imagen and eRAD engineers are actively working on the issue and we will keep you updated as we receive information.
Information & Support: Please contact support with any questions or concerns by replying to this email or emailing help@imagen.ai.
We apologize for any inconveniences this may cause and are working to resolve the issue as quickly as possible.
A notification will be sent letting you know when the system is back to normal and available.
Investigating
*UNSCHEDULED Imagen Downtime - 10/11/2026*
Summary: eRAD is having an unscheduled downtime.
Affected Users: All Imagen users
Description:
- eRAD is down and currently unavailable to all users.
What Do You Need To Do?: Imagen and eRAD engineers are actively working on the issue and we will keep you updated as we receive information.
Information & Support: Please contact support with any questions or concerns by replying to this email or emailing help@imagen.ai.
We apologize for any inconveniences this may cause and are working to resolve the issue as quickly as possible.
A notification will be sent letting you know when the system is back to normal and available.
