All orders and images are populating eRad realtime.

Please notify support if you see any issues with eRad

The original Mirth backlog cleared at 18:32 EST and messages are processing as expected. We apologize for any inconveniences this may have caused and appreciate your patience during this time.

Information & Support: Please contact support with any questions or concerns by replying to this email or emailing help@imagen.ai.

All issues causing slowness with eRad have been resolved.

*RESOLVED _UNSCHEDULED Imagen Downtime - 10/11/2026*

Summary: eRad is currently up and available to all users.

Affected Users: All Imagen users

Description: Downtime has been resolved..

What Do You Need To Do?: Normal operations and workflows may resume.

Information & Support: Please contact support with immediate concerns by replying to this email or emailing help@imagen.ai.

Thank you for your continued patience and support.

Maintenance has completed

We are back up the processing orders and results realtime